GIGABYTE Laptop Warranty Information

Warranty Information

Notebook / Laptop / Netbook / Slate / Tablet

PRODUCT WARRANTY

Consumers of Gigabyte/AORUS notebook products are protected for the notebook and its AC adapter from the date of purchase. Please confirm the detail and scope of the warranty service with the dealer you purchased the laptop from. If you choose the laptops that marked as the "USED" or "Open-Box" or "Refurbished," GIGABYTE will provide the limited warranty service according to the related policies. Please refer to the warranty term#4 for the extended service option provided by the resellers themselves.
GIGABYTE/AORUS offers a one-year limited warranty on the battery shipped with the Laptop from the date of purchase.
LCD Panel defect Pixel Inspection Criteria: GIGABYTE do NOT provide ZERO BRIGHT DOT and ZERO DARK DOT FREE guaranty service for all Laptops.
- Definition of bright dot/ black dot: Bright dot defects appear as pixels that are always lit or “ON”. Black dot defects appear as pixels that are always dark or “OFF”, or in abnormal color.
- The method to determine bright and dark dots: The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 200 Lux (for example a common office environment).
- Notice: We only provide 30 days of defect pixel warranty. Any claim case, if over our guaranty period, will only treat as out of warranty RMA process. The service only focuses on functional repair. The guarantee will not be offer for panel replacement neither.
The warranty service provided by GIGABYTE/AORUS notebook is valid from the date of purchase. Consumers are required to provide a valid receipt or invoice with the date of purchase and dealer being recognizable. If the Consumer cannot provide a valid proof of purchase, GIGABYTE/AORUS reserves the right to review and authorize the period of warranty service.
To have the complete warranty service, Consumers must complete the product registration of global warranty service. Some of the services may not be available if the consumers have not completed the product registration process.
The personal data collected during the product registration will be used by GIGABYTE and the authorized service centers for product service. Consumers can refer to the service contract of the product registration process for the authorized policies and the purpose of usage.

WARRANTY SERVICE

When consumers have concerns of product quality during the period of product warranty, GIGABYTE/AORUS will provide services by the warranty content. The warranty content includes applying the replacement parts of the same specifications or provision of additional services by GIGABYTE/AORUS. The components provided by the repair service are still consistent with the same warranty criteria as the original products. Parts that have been replaced during service are property of Gigabyte/AORUS.
To ensure the efficiency of warranty service. Gigabyte will provide repair services to Consumers based on the components supplied by the local authorized service center when Consumers request the service of global warranty in a different region.
Example: An English keyboard will be applied on your laptop when you request a repair service in United State as default even if the product you purchased was shipped with a Chinese keyboard. You will need to wait for the shipment of the request parts if you ask for the specified components.
GIGABYTE has provided an online query system of service status. Please prepare the RMA number with the information requested in the process to check the status of repair service. You can visit the query system easily by scanning the QR code as follows:

Exclusion of Warranty

The product warranty does not cover the bundle accessories like software installation disc/user manual/related packaging consumables, and also the promotional gift items like peripheral devices/carrying bags/backpacks provided by GIGABYTE/AORUS.
If there is any abnormality that cannot be attributed to Gigabyte/AORUS during the warranty period, it is not covered by the warranty. The Customer is responsible for the cost of service. Such as described below.
- Natural disasters, accidents or the customer induced damage.
- Use components not listed in the approved parts list (QVL) of GIGABYTE laptop products.
- Operations for testing or evaluation.
Gigabyte/AORUS reserves the right to determine the responsibility for failure according to the phenomena of issues where the Consumer does not use the product according to the product-related usage.
The warranty for extended service or upgrade provided by the Resellers themselves shall be responsible by the Reseller as they promised. The Consumer shall not require service responsibility toward Gigabyte/AORUS.
The global warranty will be voided if the warranty/serial-number sticker attached to the product is lost or unable to be recognized.
GIGABYTE/AORUS Global Warranty provides the corresponding warranty service according to the local authorized items of each country. When the Consumer proposes the request of cross-regional warranty service outside region of purchase, the service will be provided according to the service availability of the warranty service location.
The personal data in the notebook may be lost due to repairing purpose or the system restoring process. Consumers need to complete the backup of personal data before the product is sent for repair. During the repair process, Gigabyte/AORUS will not be responsible for personal data safety and rescue.
Shipping and taxes: Shipping and taxes for global warranty will be responsibility of the User.
It is recommended that Users choose the packaging material with complete protection or use the original packaging to send the product to ensure the safety of the product during the delivery. Gigabyte/AORUS will not be responsible for the loss/damage during transportation.
The global repair center provides repairing services according to the authorized items. For the technical support requirement of product usage, please contact the local customer service center or eSupport according to the instructions.
Gigabyte/AORUS Global repair Center will complete the repair service for you as soon as possible after receiving your product, but the repair time will be affected if the repair components are not available locally.
The global repair service is only available for the complete system but not the individual modules only such as hard drives, SSDs, or memory.
After the product has been used over the warranty period provided by GIGABYTE/AORUS, the corresponding service fee will be charged according to the repair/replace components and service items.

Logistics Service Partner

Albania

Service Center information

Mob: + 355 694051374

Office Hour: Monday-Thursday 8:30AM–16:30PM; Friday 8:30AM–15:30PM;Saturday 8:00AM–13:00PM;

Address: Autostrada Tirane-Durres km1, Rruga Industriale Dytesore (Midis VEKO & Mermer Bajraktari), Tirana 1000, Albania

www.itd-al.com

E-Mail: bbuzi@itd-al.com ; service.support@itd-al.com

Head office information

Mob: +355 69 20 29 941

Office Hour: Monday to Friday 08:30AM-17:15PM

Address: Rr. Murat Toptani, Gjergji Center, Tirana 1001, Albania

www.itd-al.com

E-Mail: ilala@itd-al.com ; service.support@itd-al.com

Bosnia and Herzegovina-Comtrade Distribution

Tel: +38733767255

Office Hour: Mon – Fri 8:30am – 17pm, Closed on Sat/Sun and Public Holidays

Address: Dzemala Bijedica 156 71000 Sarajevo

https://www.comtradedistribution.com/

E-Mail: servis.ba@comtrade.ba

Cambodia

Tel: 017 797 200

Office Hour: 8:00AM to 5:00PM(Monday-Saturday)

Address: #3B22,St 110 Cofederration de la Russie , Sangkat Sras chork , Khan Doun Penh, Phnom Penh

Website: www.mct-computer.com

E-Mail: service@mct-computer.com

Korea

Seoul

Call center: 1544-8166

Address: 서울 센터 – 서울시 용산구 청파로 100 4층 11호 (한강로3가, 나진상가 12동)

Address: NO.11, 4th Floor, Najin 12 dong, Chengpa-Rd 100, Yongsan-Gu, Seoul, Republic of Korea

Busan

Call center: 1544-8166

Address: 부산 센터 – 부산광역시 연제구 연수로 179 101동 B201호 (연산동,아이유파크-후문상가)

Address: No.B201, 101dong, 179, Yeonsu-ro, Yeonje-gu, Busan, Republic of Korea

E-Mail: service@gigabytenb.com

New Zealand

Tel: 09-5712418

Office hours: Monday to Friday, 9:00AM~5:00PM

Address: 726D Great South Rd, Penrose, Auckland 1061

Website: www.techcentral.co.nz

E-Mail: enquiry@techcentral.co.nz

Singapore

Tel: 6452-4122

Address: Blk 4012, Ang Mo Kio Avenue 10, Techplace 1, #06-03, S(569628)

Operating hours: Mon – Fri 9am – 6pm, Closed on Sat/Sun and Public Holidays

Email: icare@corbell.com.sg

South Africa

Tel: 011 203 1000

Address: 152, 15th Road, Randjespark, Midrand,1685, Gauteng, South Africa

Tunisia

Wintek

Tel: 21671906438/439

Office Hour: 8:30 AM to 5:30 PM

Address: Rue de l energie Solaire IMP N02 Z.I charguia 1 tunis

Website: https://www.wintek.com.tn/

E-mail: marwen.khadhraoui@wintek.com.tn

Vietnam

Tel: +84 2839250707

Address: 175 nguyen thi minh khai, Pham Ngu Lao ward, District 1, HCMC, Vietnam

Website: https://microstar.vn/pages/en-vs

E-Mail: gigabyte.service@microstar.com.vn

Hanoi: TLC

Office Hour: Mon-Fri(08:15-12:00;13:15PM-17:30PM), Sat(08:15-12:00), Close on Sunday and public holiday

Address: 33 Thái Hà, Trung Liệt, Đống Đa, Hà Nội

Da Nang: Chi nhánh TTBH Viễn Sơn

Office Hour: Mon-Fri(08:00-12:00;13:00PM-17:30PM), Sat(08:00-12:00), Close on Sunday and public holiday

Address: 186 Lê Đình Lý, Hải Châu, Đà Nẵng

HCM: TTBH Viễn Sơn

Office Hour: Mon-Fri(08:00-12:00;13:00PM-17:30PM), Sat(08:00-12:00), Close on Sunday and public holiday

Address: 175 nguyễn thị minh khai, phường pham ngũ Lão, q1, TPHcm

Authorized Service Partner

Bangladesh

1000FiX Services Limited

Tel: +880 9604300600
+880 1730701945

Office Hours: Saturday to Thursday 10:00AM--06:30PM

Address: 586/1, West Shewrapara (level 4), Mirpur, Dhaka 1216, Bangladesh

Website: https://www.1000fix.com/

E-Mail: info@1000fix.com

Belarus

MobiLAB

Tel: +375333332323
+375447751751

Office Hours: 9.00 - 18.00

Address: BELARUS, Minsk region, Borovlyansky v/c, b.103/3-7

Website: www.mobilab.by

E-Mail: gigabyte@mobilab.by

Croatia

Tel: +385 (0) 1 7002 476

Office Hour: Monday – Friday, 08-16 h

Address: Unska 2A, 10000 Zagreb

Website: https://www.its-it.hr/

E-Mail: info@its-it.hr

France

Tel: +33 185736997

Office Hour: 09:00 -12:30 ,14:00-17:00 (Mon-Fri)

Address: Allée Lech Walesa, Parc du Courcerin Lots D9 D10, 77185 Lognes, France

E-Mail: gigabytenbfr@enametech.com

Greece

Premium Technologies

Tel: +302121041332

Office Hour: 08:30 - 17:30

Address: Alatsaton 3 – Nea Ionia - Athens

Website: www.premiumtech.gr

E-Mail: support@premiumtech.gr

Israel

Tel: +972-73-2151900

Office Hour: 09:00 – 17:00

Address: Maklef 27St , Check Post , Haifa

Website: www.newvision.co.il

E-mail: info@newvision.org.il

Italy

Click Help

Tel: +390917829153

Office Hours: 9:00-13:00 ; 15:00-19:00

Address: Via luigi settembrini,29 - Palermo ( Italy )

Website: https://www.clickhelp.it/

E-Mail: assistenza@mondonotebook.it

Japan

Local service hotline: 0570-001081

Address: 神奈川県川崎市多摩区登戸1669-1　大沢ビル 201

E-Mail: giga-nsc@3acorp.co.jp

Kazakhstan-LEDA Service

Tel: +7 (727) 22 22 901

Office Hours: Mon-Fri: from 10.00 to 19.00. Sat: from 10.00 to 18.00. Closed on Sun.

Address: Almaty, Zhibek Zholy av, b.104 a

Website: www.leda-service.kz

Lithuania (Kaunas)

Tel: +37037329000

Office Hours: 9:00-18:00

Address: Savanorių pr. 194
(Nordic verslo centras), LT-44151, I – V 09.00 – 18.00

Website: https://servisaict.eu

E-Mail: info@servisaict.lt

Malaysia

HighPoint Service Network, Malaysia

Tel: (603)8026-6226

Office Hours: Monday to Friday : 9:00am to 6:00pm

Address: 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor.

Website: https://www.hsnservice.com/my

E-Mail: support@highpoint.com.my

Malta

Atom I.T. Repairs

Tel: +356 21422 934

Office Hours: 0930-1830Hrs Weekly | 0900-1300Hrs Saturday

Address: 24, Kurat Schembri street, Mosta, MST 1174, Malta (Europe)

Website: https://www.atomonline.com/

E-Mail: info@atomonline.com

Netherlands

Tel: +31 40 202 8709

Address: Hooge Zijde 7, 5626DC Eindhoven, The Netherlands

E-Mail: service.nl@eip.gigabyte.com

Nordic

Technical support: +46 (0)18 843 99 01

Monday to Friday, 08:00 – 17:00

Hållnäsgatan 15, 752 28 Uppsala, Sweden

Website: www.letmerepair.se/

E-Mail: info@letmerepair.se

Philippines

Highpoint Services Network, Philippines

Tel: +63 2 86721051

Office Hours: Monday to Saturday : 8:30am to 5:30pm

Website: https://www.hsnservice.com/phi

Note: Choose your country and select "Contact Us" page for more detail.

Romania

Tel: *4114 / 0742726843

Office Hours: Service Schedule: Monday – Friday 08:00 – 16:00 / Saturday 10:00 – 14:00
Call Center Schedule: Monday – Friday 09:00 – 18:00

Address: Sema Park, Splaiul Independenței, Nr. 319, Sector 6, București, Cod Postal 060044

Website: https://www.depanero.ro/

E-mail: service@depanero.ro

Russia

Tel: +74952762255

Office Hours: Mon – Fri: 8 AM – 6 PM

Address: Please find our website for more detail.

Website: http://www.rss.ru/

E-mail: service@rss.ru

Serbia Nepo System

Tel: +381 11 40 30 100

Office Hours: Mon-Fri 08am-5pm Sat 10am-2pm

Address: Cara Dusana 214, 11080 Zemun Belgrade

Website: www.neposystem.rs

E-Mail: info@neposystem.rs

Slovenia

Tel: +386 (0)59 343 401

Office Hours: 8:00 until 16:00

Address: Glonarjeva 1, 1000 Ljubljana

Website: www.its-it.si

E-Mail: servis@its-it.si

Spain

Tel: +34 910604828

Website: www.enametech.com

E-Mail: gigabyte@enametech.com

Turkey

Tel: +90 212 288 52 96

Office Hour: 09:00 – 18:00 Monday to Friday

Address: Gülbahar Mah. Uysal Sok. No:3C Mecidiyeköy Şişli İstanbul

E-mail: rma@rmaservis.com

Ukraine-F1 Center

Tel: 0-800-800-018

Office Hour: Mon.-Fri. 9:00 - 19:30; Sat. 10:00 - 16:00

Address: We have 7 service points:
- Kyiv, Mikhailo Lomonosov str., 48 (5-storey building)
- Kyiv, Dnieper Embankment, 33, shopping mall Arcadia
- Kyiv, Stepana Bandery ave. 21 (2nd floor)
- Kyiv, Andriy Malyshko str. 5
- Kyiv, Dmytrivska str. 3/7
- Kyiv, Velyka Vasilkivska str. 112
- Kyiv, Akademika Paladina ave, 16, TC Academ City

Website: https://f1center.ua/

E-Mail: info@F1Center.ua