CATEGORIES / BENEFITS | STANDARD RMA PROGRAM | ADVANCED REPLACEMENT SERVICE | |
Membership Level | Standard Partner | Valued Partner1 | Premier Partner1 |
Qualified Products | All GIGABYTE Motherboard Models | GSM & GSM PLUS Motherboard Models | |
MOQ Required | N/A | 50+ Motherboards / month | 200+ Motherboards / month |
Product Warranty | 3 Years from Purchase Date | 3 Years from Purchase Date | |
Advanced Swap Service | Depending on Availability | 3 Years from Purchase Date | |
RMA Process Time | 2-3 Business Days | 1-2 Business Days2 | |
Valid Credit Card Required | Yes3 | Yes3 | No |
Swap Q'ty Limit | Depending on Availability | No | 10 pcs |
Shipping Method (Covered by GIGABYTE) |
Outbound, Ground | Overnight Outbound, Ground Inbound (GSM & GSM PLUS MB’s only) | |
RMA Return to GIGABYTE | 30 Days | 14 Days of Submitting Service Request | |
Program Support | Phone / E-mail / Website | Hotline4 / E-mail / Website |
OPTION 1
|
OPTION 2
|