PRODUCT WARRANTY GENERAL INFORMATION

Qualified Purchases.

Purchasers (“Purchaser” or “you”) of GIGABYTE / AORUS laptops, netbooks, slates and tablets (“Products”) are provided warranty protection from the date of purchase. Our warranty applies to brand new Products sold by authorized resellers, retailers, and distributors (“Suppliers”), and may not apply to items purchased “Used”, “Open-Box” or “Refurbished” unless expressly stated by GIGABYTE / AORUS. Our warranty does not apply to extended service warranties / upgrades issued by Suppliers themselves or other third parties; in such cases please send your claims / requests / inquiries directly to the third-party issuer.

Batteries and Adapter.

GIGABYTE / AORUS provides a one-year limited warranty on the battery and adapter shipped with the Laptop from the date of purchase.

LCD Panel Defective Pixel Warranty and Inspection Criteria.

GIGABYTE provides a limited warranty for 30 days covering defective pixels. Any claim made beyond this guarantee period will only be serviced on an out-of-warranty RMA basis. The service provided under the 30-day warranty will only focus on functional repair and will not include panel replacement.

The Defective Pixel Warranty is NOT provided on a ZERO BRIGHT DOT and ZERO DARK DOT FREE basis, but by the following criteria:

Definition of bright dot/ black dot: Bright dot defects appear as pixels that are always lit or“ON”. Black dot defects appear as pixels that are always dark or “OFF”, or in abnormal color.

The method to determine bright and dark dots: The eye must be away from the screen by 35cm or more, and ambient illumination must be greater than 200 Lux (for example, a common office environment).

1.Bright dot warranty conditions: Bright dots shall not exceed 2 dots under warranty.

2.Dark dot warranty conditions: Dark dots shall not exceed 3 dots under warranty.

3.Total bright and dark dots: Shall not exceed 5 dots under warranty.

Proof of Purchase.

Purchasers are required to provide a valid receipt or invoice with readable date of purchase and dealer name. If you cannot provide a valid proof of purchase for a new product. GIGABYTE / AORUS reserves the right to reject warranty service or adjust the period of warranty service.

Registration.

To benefit from comprehensive warranty service, Purchasers must first complete product registration of global warranty service. Some warranty services may not be available if the consumers have not completed the product registration process. Register your Products at: https://member.aorus.com/global/login

Personal Data.

The personal data collected during the product registration will be used by GIGABYTE / AORUS and the authorized service centers in accordance with our Privacy Policy.

(https://profile.gigabyte.com/PrivacyPolicy.aspx?l=en-US), solely for the purposes of providing product service.

WARRANTY SERVICE DETAILS

When Purchasers encounter issues of Product quality during the period of Product warranty, GIGABYTE / AORUS will provide services per the terms of the applicable warranty. Replacement parts provided via warranty service will be of the same specifications and quality as the original parts, and will be provided under warranty terms consistent with the original Product. Parts that have been replaced during service become property of GIGABYTE / AORUS.

To ensure the efficiency of warranty service, GIGABYTE will provide repair services to Consumers utilizing components supplied by the local authorized service center when Consumers request the service of global warranty in a different region.

Example: An English keyboard will be provided with your laptop as default when you request repair service in United State even if the Product you purchased was shipped with a Chinese keyboard. You will need to wait for shipment of requested parts if you ask for specific components.

After the Product has been used beyond the warranty period provided by GIGABYTE / AORUS, a corresponding service fee will be charged according to the repair/replace components and service items.

The GIGABYTE / AORUS Global repair Center will complete the repair service for you as soon as possible after receiving your Products but the repair time will be affected if the repair components are not available locally. You will need to wait for the shipment of the requested parts if you ask for specific components.

GIGABYTE provides an online query system for service status. To check the status of repair service, prepare your RMA number and be ready to provide any other the information the query system requests. You can make a Repair Status Inquiry easily by going to: https://www.gigabyte.com/Support/Consumer/Repair/Track

For more information about Service / Support, please click: https://www.gigabyte.com/Support/Consumer

WARRANTY EXCLUSIONS AND DISCLAIMERS

No Accessories Covered.

The Product warranty does not cover bundle accessories like software installation disc / user manual/related packaging consumables, or promotional gift items like peripheral devices/carrying bags/backpacks provided by GIGABYTE / AORUS.

Exclusions.

If there is any Product damage/abnormality that cannot be attributed to GIGABYTE / AORUS during the warranty period, such as the conditions described below, the Product will not be covered by the warranty and the Purchaser will be responsible for the cost of service. GIGABYTE / AORUS reserves the right to make determinations regarding the cause of Product failure.

2-1. Natural disasters, accidents or customer induced damage.

2-2. Unauthorized repairs and modifications.

2-3. Unauthorized dismantling or vandalism.

2-4. Use of components not listed in the approved parts list (QVL) of GIGABYTE / AORUS laptop Product.

2-5. Abnormal Product use for purposes of testing or evaluation.

2-6. Purchaser does not use the Product according to the Product-related usage guidelines.

3rd Party Warranties.

The warranty for extended service or upgrade provided by Suppliers or other third party resellers shall be the sole responsibility of such third parties and not GIGABYTE / AORUS.

Serial Numbers.

The global warranty will be voided if the serial-number sticker attached to the Product is missing or unable to be recognized and the product/warranty status cannot be identified.

Loss of Data.

Personal data stored in the Product may be lost during the repair or the system restoring process. Purchasers need to complete the backup of personal data before the Product is sent for repair. GIGABYTE / AORUS will not be responsible for the loss and/or rescue of personal data during or after the repair process.

Shipping and Taxes.

Shipping and taxes for global warranty will be the responsibility of the Purchaser.

Packaging.

It is recommended that Purchasers choose packaging material that provides high-level protection or use the original packaging when shipping the Product to ensure the safety of the Product during delivery. GIGABYTE / AORUS will not be responsible for any loss/damage during transportation.